The people who work here have a 'better than you' attitude. Their art supplies are much too expensive, you would be better off buying from Amazon.
The supplies in this store are vast. An excellent option as there are no other supply store remotely close. Tech support there is Zach. He is patient and knowledge in the many detailed areas of the world art and photography. Laurie the framer is gentle and detail oriented. A frame master. Family owned business. Beautiful building. located above the elegant art gallery on the ground floor.
It's difficult for me to get angry with poor customer service. As somebody who has worked behind the counter for years I usually always empathize with the employee over the customer. However my experience at Cape Cod Photo & Art Supply in Orleans was completely different to any that I have ever encountered. I have never felt more cheated and disrespected by any business - corporate or locally owned. I brought in some black and white film to be developed. They told me they would be happy to develop it but would need to send it out to Kentucky (first weird sign). I asked if sending it out would cost extra, and the woman at the counter told me it wouldn't. About ten days later my film was ready. I have worked with this type of film many, many times before. I have developed it myself and I have brought to other photo stores to be developed. Perhaps the Kentucky company let their blind intern develop the photos - but the way they turned out was unacceptable. I'm not a whiner, and this is my first negative review - let alone any kind of review of any public establishment. The photos came out with no whites and no blacks, they were composed only of shades of gray. The negatives were very light. The owner or manager told me that it was my fault the photos came out the way they did. I offered to show him previously developed prints and negatives of the same film. He said he didn't care, and offered to send the photos back to Kentucky. I have no idea how or why Cape Cod Art & Supply chose this random place in Kentucky - when we are thousands of miles closer to New York and Boston; cities that are reputable for their art services. Why they couldn't find a developer there? I have no idea. Instead of encasing the negatives, Kentucky had just stuffed them in the envelope. When I pointed this out to the owner or manager guy he said nothing, he couldn't even muster an apology. I offered to compromise - how about they just charge me $10 and we call it just an unfortunate incident. They refused and claimed that they would be losing money, but they don't know how much money because they said they have no idea how much the photos actually cost them. When I asked them to break down the cost it turns out that sending them to Kentucky was $7.50 even though when I brought them in the woman at the desk told me that the shipping didn't affect the price.
Sorry this is so long winded. Basically this place does not know how to develop customer relationships. They also have no idea how to manage their finances when outsourcing to other companies. Don't go here. Go anywhere else. Go to CVS. Tell your friends to avoid this place. Develop your photos in the sun. Just don't waste your money here.
Great little art supply store. Very friendly staff. Great to haves gallery next-door.
Staff was helpful. Products were slightly overpriced but it supports a local business. Wide selection of products.
Cape Cod Photo Art Framing is a US Electronics Store based in Orleans, Massachusetts. Cape Cod Photo Art Framing is located at 60 MA-6A, Orleans, MA 02653, USA.
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